Bang! - Privacy Policy

This Privacy Notice applies to our website (the "Site" or "Sites").

It does not apply to our other properties, including our store and our affiliate program. Those are operated separately and each has its own privacy notice. Follow the links in the footer of the relevant property to read it.

OVERVIEW

SCTR Services (also referred to herein “SCTR Services”, “Company”, “us” or “we”) is committed to respecting your privacy and recognizes the need for appropriate protection and management of any personally identifiable information ("Personal Information") you share with us. In order to provide you with the services you may request, including access to the member’s-only area of our sites (collectively "Services"), We collect and use your Personal Information.

To protect your privacy, we have adopted and comply with the following principles:

• Notice
• Choice
• Accountability for Onward Transfer
• Security
• Data Integrity & Purpose Limitation
• Access
• Recourse, Enforcement & Liability

This Privacy Notice describes the types of information we collect from you or that you may provide when visiting our websites, and our practices for collecting, using, maintaining, protecting, and disclosing that information. As used in this Privacy Notice, “personal information” means information which relates to an individual and which identifies that individual, either directly or indirectly, such as your name or your contact information.

This Privacy Notice applies to information we collect in all of the following ways:

• On any of our websites.
• In email, text, and other electronic messages between you and Company.
• Offline, such as when you call our customer service personnel or send physical mail to us.
• When you interact with our advertising and applications on third-party websites and services, if those applications or advertising include links to this Privacy Notice.
• Information you provide to us when requesting services.

Please read this Privacy Notice carefully to understand our policies and procedures regarding your personal information and how we will treat it.  If you do not agree with our policies and procedures, your choice is to stop using our websites.

By using our websites and creating an account, you acknowledge that you have reviewed this Privacy Notice and agree to the terms and conditions described within this Privacy Notice and in our Terms and Condition.  If you do not agree with our privacy policies and procedures, please ask us to remove your account and please do not use our websites or services.

HOW WE USE YOUR INFORMATION

We use personal information to operate the Sites and provide the Services you request. Specifically, we use it to: create and administer your account; process payments and prevent payment fraud; verify that you are of legal age; deliver, stream and download the content you request; remember your preferences, playlists and viewing position; provide customer support; diagnose technical errors; secure our network; send you transactional messages about your subscription; and, where you have opted in, send you marketing messages.

We do not sell, rent, license, or trade your personal information. We do not share your personal information with third parties for cross-context behavioral advertising. We do not disclose your viewing history, search queries, likes, or playlists to any third party except as required by valid legal process, and we will resist and, where permitted, notify you of any demand we believe to be improper.

We run our own affiliate program. If you reached the Site through an affiliate, we notify that affiliate when you subscribe so we can pay their commission. That notification is sent from our servers directly to theirs and contains only the tracking reference the affiliate generated for your visit and the fact that a subscription occurred. It does not contain your name, email address, payment details, or anything about the content you view.

We may transfer personal information in connection with a merger, acquisition, financing, or sale of assets. If that happens, we will require the recipient to honor the commitments in this Notice, and we will notify you before your information becomes subject to a materially different policy.

We may update this Notice from time to time. If we make a material change to how we collect, use, or share your personal information, we will notify registered users. Non-material changes take effect when posted, and we will update the date at the top of this page.

NOTICE

DATA COLLECTED AND ITS USES

Visitors:

If you do not have an account, you are a visitor. We collect limited information about visitors: cookies as described in the Cookies section below, and information our servers and our content delivery network record automatically, including your IP address, browser and device characteristics, and the pages you request. If you wish to register in order to make use of our services, you will need to provide certain information.

Registered Users (“Users”)

When you become a User, you provide us with personal information as follows: :

• Registration information - When you sign up or use our Services, we ask for your personal information so that we can provide you with our Services. If you are a customer purchasing a product or service online using our Services, you may be required to provide your name and billing information, such as a credit or debit card number, card expiration date, card verification code (CVV), bank account number, address, and credentials to access the Website, such as a username/password and/or email address.
• Information obtained from third parties - In order to protect you from fraud or other misconduct, we may obtain information about you from third parties to verify the information you provide. For example, we may use card authorization and fraud screening services to verify that your credit or debit card information and address match the information that you provided to us.
• Transaction information - When you use our Services to purchase a product or service online, we collect information about each transaction, including the transaction amount, a description of the goods or services being purchased, your name, username/password and the payment information.
• Log information - When you use our Services, our servers automatically record information that your browser sends whenever you visit a website. These server logs may include information such as your web request, Internet Protocol address, the date and time of your request and one or more cookies that may uniquely identify your browser.
• User communications - When you send e-mail or other communication to us, we may retain those communications in order to process your inquiries, respond to your requests and improve our Services.
• Search - Your search queries on our Sites.
• Activity and viewing information - When you use the Sites, we record how you interact with our content. This includes the titles and page addresses of videos you view, download, or begin watching; how much of a video you watch and where you stopped; videos, scenes, performers, categories and channels you like, favorite, follow, rate, or add to a playlist; playlists you create; your search queries; and content you report. We use this information to deliver the Services, resume playback, populate your library, recommend content to you, pay the performers and studios whose content you watch, and understand which content to license or produce.

We treat this information as sensitive. We do not disclose it to advertisers, analytics providers, social media platforms, or data brokers, and we do not use it to target advertising to you on other websites or services.

We do not sell, share, or rent your information. We disclose it only to the service providers listed below, each of which is contractually restricted to using it for the purposes we specify. We will not use any of your Personal Information to send you any promotional materials or advertisements unless you have requested that we do so. If you are a customer, you may receive from us order/cancellation e-mail confirmations that are automatically generated whenever an order/cancellation is placed through us and that confirm your purchase or cancellation with important details about your purchase or cancellation, including but not limited to, product purchased/cancelled, order/cancellation date, username/password and our customer service toll free telephone number that may be used for any inquiries about the purchase/cancellation.

We also occasionally send you content updates and special offers from us or our partners. You can opt out of receiving these at any time, and you can edit your personal information, preferences and subscriptions in your Account Settings.

WHO WE SHARE YOUR DATA WITH (AND WHY)

We share personal information only with service providers that help us operate the Site, and only to the extent each provider needs it to perform its function. These companies are contractually required to meet our data security standards and to use the information only for the task we retained them for. We do not share personal information with advertising networks, social media platforms, or data brokers, and we do not permit any third party to place advertising, analytics, or cross-site profiling technologies on the Site.

Two of our service providers run code in your browser: our customer support chat and our anti-fraud challenge. Both are described in the Cookies and Similar Technologies section below, along with what each one receives.

The service providers we currently use are listed below. This list is maintained and was last reviewed on Aug 7th, 2026. We update it when we add or remove a provider.

WHY	WHAT	WHO
Billing	Credit card, email, first and last name, country, ZIP or post code	If you sign up to one or more of our websites, your credit card or other billing data is processed by one of our payment processors; ECHST.net, Epoch, Segpay or Vendo. You can tell which of these companies processes your data from both the page you see when you pay for your subscription, as well as from the billing related emails you receive. We also store billing related data (email, first and last name, country, but not your credit card or other payment information) in our internal systems.
Customer support	IP address and, if you are logged in, email address, username, customer ID, subscription ID and your account's access level; plus the messages you exchange with our support team	Crisp IM SARL provides our support chat. Crisp processes this information only to provide support on our behalf and does not receive your viewing history, search queries, likes or playlists.
Marketing	Email	We use Sendgrid to process our email campaigns, and we will share your email address with them to send you the emails you requested.
Error Tracking	IP address	We use Sentry.io to aggregate errors from our Sites and to fix them adequately.
Hosting & Security	All Data	We use Amazon Web Services to host our websites on its infrastructure in the USA. We also use Amazon Web Services to host all data (including yours) in securely encrypted form.
Content delivery, security and network protection	IP address, browser and device characteristics, and request metadata for every visit, including visits by people who do not have an account	Cloudflare, Inc. processes this data on our behalf to deliver the Site, block fraudulent and automated traffic, and defend against attacks. Cloudflare is contractually prohibited from using this data for its own advertising or profiling purposes.
Fraud and abuse prevention	IP address, browser and device characteristics - only on our sign-up, log-in, password reset and payment forms	Google LLC provides reCAPTCHA, which assesses whether a form is being submitted by a human. It is not used on content pages.
Analytics and reporting (internal)	Region, time zone, device, browser, customer ID and how you use the Site	Google Cloud (BigQuery) hosts our internal analytics database. This is infrastructure we operate; the data is not shared with third parties and is not used for advertising.

LEGAL BASIS FOR PROCESSING YOUR PERSONAL INFORMATION

Our legal basis for collecting and using the Personal Information described above will depend on the personal information concerned and the specific context in which we collect it. However, we will normally collect Personal Information from you only where:

• We have your consent to do so,
• We need the personal information to perform a contract with you,
• The processing is in our legitimate interests and not overridden by your rights or,
• We have a legal obligation to collect Personal Information from you.

" Legitimate interests" means the interests of our company in conducting and managing our business to enable us to give you the best service/products and the best and most secure experience. For example: we have an interest in keeping our network secure. It can also apply to processing that is in your interests as well. For example: we may process your Personal Information to protect you against fraud when transacting on our website. We process Personal Information for certain legitimate business purposes, which include some or all of the following:

• To enhance, modify, personalize or otherwise improve our services/communications for the benefit of our customers,
• To identify and prevent fraud,
• To enhance the security of our network and information systems.

When processing your Personal Information for our legitimate interests, we make sure to consider and balance any potential impact on you (both positive and negative) and your rights under the data protection laws. Our legitimate business interests do not automatically override your interests – we will not use your Personal Information for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted by law). If you have any concerns about the processing, you have the right to object to processing that is based on our legitimate interests. For more information on your rights, please see "Your Rights" section below.

CHOICE

You may choose whether or not to provide Personal Information to us. If you choose not to provide the Personal Information we request, you can still visit most of the Sites, but you will be unable to purchase a product or service online, setup an account with us and/or use any of our other paid Services. If you choose to have a relationship with us, such as a contractual or other business relationship, you will be required to provide Personal Information in connection with such relationship.

From time to time, we may send our users e-mail or other notices regarding new services, promotions, or other information which may be of general interest. Users who no longer wish to receive materials from us may opt-out of receiving these communications by clicking on the “unsubscribe link’ or by contacting us.

ACCOUNTABILITY FOR ONWARD TRANSFER

When we transfer Personal Information to a third party we will ensure that our agreement with the third party provides that such Personal Information may only be processed for limited and specified purposes consistent with the consent you provided and that the third party will provide the same level of protection as the Data Privacy Framework Principles and will notify us if it determines that it can no longer meet this obligation. In cases of onward transfer to third parties of data of EU, UK (and Gibraltar), or Swiss individuals received pursuant to the EU-U.S. DPF, the UK Extension to the EU-U.S. DPF, or the Swiss-U.S. DPF respectively, we are potentially liable.

SECURITY

We use TLS 1.2 or higher to encrypt data in transit, and we encrypt stored data at rest. All of your data is also stored securely. We use commercially reasonable efforts to protect the information you have provided to us from unauthorized access by using encryption and other security measures. We have adopted and implemented industry standard technology for maintaining the security of all personal information collected by our websites. While we use commercially reasonable physical, managerial and technical safeguards to secure your personal information, the transmission of information via the Internet can never be one

hundred percent secure. As a result, we can assume no liability if information relating to any subscriber is intercepted and/or used by an unintended recipient. We encourage you to contact us if you are interested in learning more about our security measures.

DATA INTEGRITY & PURPOSE LIMITATION

We will take reasonable steps to ensure that all personal information that we collect is accurate, complete, current and reliable for its intended use and purpose which may include those that reasonably serve payment processing, customer relations, compliance and legal considerations, auditing, security and fraud prevention, preserving or defending our legal rights or other reasonable uses in this context.

You may send updates and corrections about your Personal Information to support@bang.com and we will make reasonable efforts to incorporate the changes in your Personal Information that we hold as soon as practicable. We retain your Personal Information according to the schedule set out in the Data Retention section below.

ACCESS

You may inquire about your Personal Information being held by the Company by sending an email to support@bang.com or by visiting Your Account Settings . Upon meeting certain security measures, The Company shall provide you with a copy of the Personal Information that it keeps about you. Prior to completing your request, the Company may require that you provide us with certain items as a proof of your identity. We reserve the right to refuse a request where the burden or expense of providing access would be disproportionate to the risks to your privacy or where the rights of persons other than You would be violated.

RECOURSE, ENFORCEMENT & LIABILITY

SCTR Services complies with the EU-U.S. Data Privacy Framework (EU-U.S. DPF), the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. Data Privacy Framework (Swiss-U.S. DPF) as set forth by the U.S. Department of Commerce. SCTR Services has certified to the U.S. Department of Commerce that it adheres to the EU-U.S. Data Privacy Framework Principles (EU-U.S. DPF Principles) with regard to the processing of personal data received from the European Union in reliance on the EU-U.S. DPF and from the United Kingdom (and Gibraltar) in reliance on the UK Extension to the EU-U.S. DPF. SCTR Services has certified to the U.S. Department of Commerce that it adheres to the Swiss-U.S. Data Privacy Framework Principles (Swiss-U.S. DPF Principles) with regard to the processing of personal data received from Switzerland in reliance on the Swiss-U.S. DPF. If there is any conflict between the terms in this privacy policy and the EU-U.S. DPF Principles and/or the Swiss-U.S. DPF Principles, the Principles shall govern. To learn more about the Data Privacy Framework program, and to view our certification, please visit https://www.dataprivacyframework.gov/ In compliance with the EU-U.S. DPF Principles, the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. DPF Principles, we are committed to investigate and expeditiously resolve complaints about your privacy and our collection or use of your Personal Information. The Company uses the self-assessment method of verification of compliance and is subject to the enforcement authority of the US Federal Trade Commission.

European Union, United Kingdom (and Gibraltar), and Swiss individuals with inquiries or complaints regarding this Privacy Notice should first contact us at support@bang.com or via post at SCTR Services, Attn: Chief Privacy Officer, 3909 S Maryland Parkway, Suite 202, Las Vegas, NV 89119, USA.

We have further committed to refer unresolved privacy complaints under the EU-U.S. DPF Principles, the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. DPF Principles to JAMS, an independent dispute resolution provider located in the United States. If you do not receive timely acknowledgment of your complaint from us, or if your complaint is not satisfactorily addressed, please visit https://www.jamsadr.com/file-a-dpf-claim to file a complaint. JAMS provides this service at no cost to you.

If your complaint is not satisfactorily addressed through JAMS, you may complain to the U.S. Department of Commerce through your national regulator. EU individuals may do so through the data protection authority in the country in which they reside. UK individuals may do so through the UK Information Commissioner's Office, and individuals in Gibraltar through the Gibraltar Regulatory Authority. Swiss individuals may do so through the Swiss Federal Data Protection and Information Commissioner.

If you do not receive a timely acknowledgment of your complaint regarding our compliance with the EU-US Data Privacy Framework Principles or Swiss-US Data Privacy Framework Principles from the US Department of Commerce or if your complaint is not satisfactorily addressed through the US Department of Commerce, EU individuals may invoke arbitration with the Data Privacy Framework Panel to determine whether we have violated our obligations under the EU-US Data Privacy Framework Principles. For more information about the arbitral model, please visit https://www.dataprivacyframework.gov/. Swiss individuals may also invoke arbitration with the Data Privacy Framework Panel to determine whether we have violated our obligations under the Swiss-US Data Privacy Framework Principles.

YOUR RIGHTS

You have the following data protection rights:

• You may email us at support@bang.com in order to access, correct, delete or update your Personal Information in our records. We will answer every email as promptly as possible.
• In addition, you can object to processing of your Personal Information, ask us to restrict processing of your Personal Information or request portability of your Personal Information. Again, you can exercise these rights by contacting us at support@bang.com.
• Similarly, if we have collected and processed your Personal Information on the basis of your consent, then you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your Personal Information conducted in reliance on lawful processing grounds other than consent.
• We use automated processing in payment fraud scoring, age verification, bot and abuse detection, content recommendations, and A/B testing of site features. You can request a manual review of the accuracy of an automated decision if you are unhappy with it.
• You have a right to lodge a complaint with a supervisory authority if you believe that processing of your Personal Information relates to the infringement of any laws and regulations. For more information, please review Recourse, Enforcement & Liability section above.
• If you have any privacy-related questions or unresolved problems, you may contact us at support@bang.com .

COOKIES

A cookie is a small text file stored by your browser. Most of the cookies and similar technologies we use are set by us - "first-party" technologies. We do not permit advertising networks, social media platforms, or data brokers to place cookies or tracking technologies on the Site, and we do not use analytics tools that share your activity with third parties for their own purposes.

Two service providers do run code in your browser, both for functions the Site needs:

Customer support chat (Crisp). Our support chat is provided by Crisp IM SARL. When the chat loads, Crisp receives your IP address and, if you are logged in, your email address, username, customer ID, subscription ID and your account's access level, so that a support agent can identify your account. Crisp stores the messages you exchange with our support team. Crisp does not receive your viewing history, search queries, likes, or playlists. Crisp processes this information only to provide support on our behalf and is contractually prohibited from using it for its own purposes.

Anti-fraud challenge (Google reCAPTCHA). To stop automated account creation, credential stuffing, and payment fraud, we use Google reCAPTCHA on our sign-up, log-in, password reset, and payment forms. When one of those forms loads, Google receives your IP address and information about your browser and device in order to assess whether you are a human. We do not use reCAPTCHA on content pages, and it does not receive information about what you view.

Some of the cookies we set are linked to your account, and therefore to information that identifies you. We use the following categories:

Strictly necessary - authenticate your session, keep you logged in, remember your language, protect against fraud and automated abuse, and route your traffic through our content delivery network. The Site cannot function without these, and they are set whether or not you have an account.

Functional - remember your playback position, quality preference, playlists, likes, and display settings. These are linked to your account.

Affiliate attribution - record which affiliate referred you, so we can pay their commission if you subscribe. This is a cookie we set ourselves. The affiliate cannot read it.

Our cookies expire within 180 days after they are set. You can delete or block cookies in your browser settings. Blocking strictly necessary cookies will prevent you from logging in or streaming content.

THIRD PARTIES

The Sites may contain links to websites we do not operate, including our partners' sites and our own store and blog. This Notice does not apply to those sites, and we are not responsible for their content or privacy practices. We encourage you to read the privacy notice of any site you visit. When you follow a link from our Sites, we do not transmit your account information, viewing history, or search queries to the destination site.

DATA RETENTION

We retain personal information for as long as your account is active and for the periods described below.

Account and subscription records: for the life of the account and 7 years after closure, for tax, accounting and chargeback purposes.

Entitlement records showing which content you may access: for the life of the account.

Viewing history, likes and playlists: retained at user level while your account is active, then deleted or irreversibly aggregated 90 days after account closure.

Search queries: retained at user level for 12 months, then irreversibly aggregated.

Server and security logs: 7 days.

Support correspondence: 1 year.

Affiliate referral references: 7 days.

We do not store your payment card details. Those are held by our payment processors.

LAW ENFORCEMENT

We will cooperate with law enforcement authorities, private-party litigants, and others seeking information about our end users to the extent required by applicable law. We may also be required to disclose personal information in response to lawful requests by public authorities, including to meet national security or law enforcement requirements. We will also notify the appropriate authorities if we suspect that any of our users are engaged in illegal activities, such as obscenity or child pornography.

MINORS UNDER THE AGE OF 18

Our Sites are not intended for children. Our Sites do not target children, nor do we solicit data, or knowingly collect personally identifiable information from them. We encourage parents and legal guardians to spend time online with their children and to participate in the interactive activities offered on the sites their children visit. We encourage you to visit ASACP.org where you can find multiple ways to protect your children and your family.

Member areas of our Sites may contain content considered offensive to some and are inaccessible to individuals under the age of 18 via a standard credit card wall, as advocated by the Communications Decency Act.  It is possible that by fraud or deception we may receive information given to us or pertaining to minors under the age of 18. If we are notified of this and it is verified, we will immediately delete the information from our servers. If you want to notify us of our receipt of information by minors, please do so by emailing us at support@bang.com.

CORRECTION & UPDATES

If your personally identifiable information changes (such as email, phone number or your billing information), or if you no longer desires our service, you may contact us to correct or update this information.

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SPECIAL PROVISIONS FOR USERS COVERED BY THE GDPR

Please note that, as stated above, your data will be stored on our partners’ servers in the USA.

WHICH COUNTRIES ARE COVERED BY THE GDPR

We apply GDPR guidelines for all users in the EU, EEA, the microstates of Andorra, Monaco and San Marino, as well as Switzerland.

YOUR DATA RIGHTS

You have the right to access or rectify the personally identifiable data we hold about you. You also have the right to ask for your data to be deleted. Just keep in mind that we might need it in order to fulfill the rest of your subscription.

If you want to access, rectify or delete your data, please send us an email at support@bang.com

OPTIONAL FEATURES

We ask consent from you to share your data with partners at certain times, as well as to use your email address to send you content updates and special offers from us or our partners. If you do not give us consent to do so we will not share your data and you will not receive these emails. You can change your email marketing setting at any time in your Account Settings.

COMPLAINTS

In the unfortunate case where you are not happy with our privacy notice or processes, and where we can’t resolve the issue together, you have the right to file a complaint with a supervisory authority. This can be the supervisory authority of your country if you’re in the EU/EEA, the Information Commissioner’s Office if you’re in the United Kingdom, or the Gibraltar Regulatory Authority if you’re in Gibraltar.

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YOUR CALIFORNIA PRIVACY RIGHTS

This section applies to California residents and supplements the rest of this Notice.

Categories we collect. Identifiers (email address, username, IP address, account and device identifiers); commercial information (subscription and transaction records); internet activity (viewing history, search queries, likes, playlists, and interactions with the Sites); and sensitive personal information, because the content you view on the Sites may support inferences about your sex life or sexual orientation.

Sources. Directly from you, automatically from your use of the Sites, and from our payment processors and fraud prevention providers.

Purposes. As described in "How We Use Your Information" above.

Disclosure. We disclose personal information to the service providers listed in "Who We Share Your Data With," each of which is contractually restricted to processing it for the purposes we specify. We also notify affiliates of completed subscriptions as described in "How We Use Your Information," using a tracking reference that does not identify you. We may also disclose personal information in response to lawful requests by public authorities as described in "Law Enforcement" above, and we may transfer it in connection with a merger, acquisition, financing, or sale of assets as described in "How We Use Your Information" above. We do not sell personal information for monetary consideration, and we do not share personal information for cross-context behavioral advertising, as those terms are defined by the CCPA. We do not use or disclose sensitive personal information for any purpose other than those permitted under Civil Code section 1798.121(a).

Retention. As set out in the Data Retention section above.

Your rights. You may request to know the categories and specific pieces of personal information we hold about you; delete it; correct it; obtain a portable copy; and limit our use of sensitive personal information. You may exercise these rights at support@bang.com or by emailing support@bang.com. We will not discriminate against you for exercising them. You may use an authorized agent, subject to verification.

Do Not Sell or Share My Personal Information. As explained under Disclosure above, we do not sell your personal information or share it for cross-context behavioral advertising. If you would nonetheless like to submit an opt-out request, you may email us at support@bang.com.

Verification. Because of the sensitivity of the information involved, we will verify your identity before acting on a request. We will not ask you for your password.

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CONTACT

If you have any questions about this Privacy Notice, or if you otherwise need to contact us regarding your personally identifiable information, please contact us by sending an e-mail. Please include your username so we can locate your account. Never send us your password.